Shipping, Returns, and Exchanges

** FREE SHIPPING ON ORDERS $250+

** In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times).

*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for USA will only ship via Overnight if placed before 12 PM EST. If placed after 4PM EST, orders will ship on the next business day.

Do you ship internationally?

Absolutely! You’ll see the international option upon checkout.

Can I exchange a product?

We are super proud of the quality of our products however, we understand that not everything will work for everyone. We want you to be 100% satisfied  you can even come in and hand test your own tweezer, we’ll happily exchange tweezers for you as long as they are unopened, undamaged and unused 

Yes. You will receive a 30-Day Money Back Guarantee receipt on email after you place your order.

Returns are accepted within 14 days of receiving the product as long as product is unopened and in original packaging due to sanitary reasons. The customer is responsible for any shipping and customs payments and charges related to customs and/or border services fees related to their order. Lash Lab Pro is not responsible for any customs charges on purchases or returns. Return exceptions apply to kits and bulk orders (No returns on kits, bulk or custom orders) 

You can track your order here: Track Order Page

Exceptional support. You can contact us by sending your message here: Contact Page

My product arrived damaged, what do I do?

Uh oh! Send the details to us at info@lashlabpro.com and we’ll do our best to replace it ASAP!

I’m located in the GTA, am I able to pick up my order?

Absolutely! Be sure to include your cell phone number at checkout and we'll let you know when you can swing by!